![]() Shopping from Anywhere: Using Commerce Cloud, Sonos built a connected direct-to-consumer e-commerce website so that customers can buy its best-in-class sound experience products from anywhere.Finally, Service Cloud has helped increase employee productivity, with agents able to resolve inquiries faster and reduce onboarding time. Other service tools like automated call routing and the AI-powered ‘Next Best Actions’ recommendation engine have reduced average customer service call times by 10%. As a part of the company’s shift to selling direct-to-consumer, Sonos saw a 24% increase in the volume of customer service inquiries in July 2020, which it was able to easily manage using Service Cloud’s automated chatbots. Elevated and Efficient Customer Service: Today, one of Sonos’ biggest drivers of new business is customer referrals, based on high customer satisfaction.To meet this massive influx in consumer demand, Sonos was able to go digital quickly using the Salesforce platform - growing its direct-to-consumer business by 84% year-over-year while giving agents the tools they needed to deliver the same incredible service that customers experienced in store from anywhere: Please note that the code must be integrated into the HTML code (not only the text) for WordPress pages and other CMS sites.Service tools drive Sonos’ customer experience Our standard is 660 pixels, but you can customize how the statistic is displayed to suit your site by setting the width and the display size. Simply copy the HTML code that is shown for the relevant statistic in order to integrate it. ![]() Yes, Statista allows the easy integration of many infographics on other websites. Those sources include the streaming services of Apple, Amazon and Google, who, if they decide to pull their services from Sonos’ platform, could deal their competitor a significant blow.Ĭan I integrate infographics into my blog or website? One of the big advantages of Sonos’ system is the fact that users can play music from a variety of sources on their speakers. To make things worse, the likes of Apple, Amazon and Google are not only Sonos’ main competitors, but the company also depends on them. Sonos’ loyal customer base notwithstanding, the company is facing off against companies many times its size. Moreover, customers who buy one Sonos product, buy an average of 1.4 additional devices within 4 years of the initial purchase, indicating a large degree of customer satisfaction and system “lock-in”.ĭespite the fact that Sonos is apparently hitting the right note with its customers, potential investors should carefully consider whether to buy shares in the upcoming IPO. In fact, the filing reveals that 61 percent of Sonos households are equipped with more than one speaker and that 4 in 10 of those households have at least three of the company’s products. Aside from a first look at the company’s financials – Sonos is on track to pass $1 billion in revenue for the first time this year – the IPO filing contains some interesting insights about the company’s user base and customer satisfaction.Īs of March 31, 2018, Sonos customers had registered more than 19 million speakers in 6.9 million households worldwide, meaning that on average every Sonos user has 2.7 speakers in its home. Sonos, the company known for its popular multiroom wireless speakers, filed to go public on Friday.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |